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Terms & Conditions


Shipping Policy

Products are forwarded from our premises in Auckland.

Unless a different process is negotiated; dependent on the size and regularity of orders; all orders will be delivered within (we aim for 48hours) 3 working days of purchase.

Forwarding costs are for the customer’s account. Please inquire about the charges for our goods to be shipped to your location. This will be appended to the quote.

In the case of export from New Zealand an individual agreement must be made between the New Zealand representative of KINGA and the importing party. Whether KINGA decides to export or not is entirely within the ambit of KINGA’s discretionary prerogative.

KINGA will replace any goods that are found to be faulty as a result of the production process but reserves the right to practice its complete discretion with respect to damage caused by delivery or its delivery agents.

Cancellation Policy

An order may be cancelled if the goods have not been handed over to the delivery or shipping agents that KINGA has elected to use. A cancellation should be sent in writing, preferably electronic mail, and should be received before the order has been sent to shippers or delivery agents. Cancellation of an order after this time is entirely at KINGA’s discretion.

Refund Policy

KINGA will have the right to refund or give a credit or replace a defective product so long as the conditions of installation and limitations; set out in the warranty have been complied with. Whether KINGA refunds the price or gives a product credit or replaces the product is entirely at KINGA’s discretion. KINGA may decide to pay the return shipping costs if they are satisfied that the product’s defects are the fault of KINGA.

Privacy Policy

Consent to Privacy Policy

By using this website you are agreeing to this Privacy Policy. If you do not agree to the Policy, please do not use this site.

Personal Information

We will not use any information collected about you from your use of the website referred to above unless you have actively agreed to it being used in a specific manner. We will not contact you to discuss a product or service unless you have expressly requested that contact. KINGA takes care to ensure that it adheres to the provisions of the Unsolicited Electronic Messages Act 2007 and will only collect and use information from you on this website in accordance with the Act and the Privacy Act 1993.

We will not under any circumstances release, sell, publish, or give away personal information to any other person or organisation unless required by law or subject to the consent of the information supplier. Information obtained from website users may be collated and used for statistical purposes, but will not identify the user in any way.

We will not collect from you any sensitive information relating to the prohibited grounds of discrimination set out in the Human Rights 1993 (namely, sex, marital status, religious or ethical belief, colour, race, ethnic or national origins, disability, age, political opinion, employment or family status, sexual orientation), other than with your express consent or where collection is either authorised by law or is reasonably necessary to enforce the law or to establish or defend a legal claim.

Only authorised employees of KINGA are able to access your personal information.

Access to Personal Information

You may request access to any personal information held about you and your request will be granted unless there are reasonable grounds to deny access. If you consider any information held is inaccurate, you may ask for a correction and you may at any time ask to be removed from any mailing or distribution list on which, previously, you have asked to be included. Written requests for access, correction and removal should be accompanied by proof of identity and should be made to: account@kinga.co.nz

Non-Personal Information

Our website records standard information such as time, date and URL of request (the web page you arrived from) via our web servers. This information is recorded by all web servers and is used to improve the functionality, structure and performance of our website. We analyse non-identifiable web traffic data to improve our services and the use which visitors make of this website.

When you use the website our server logs the following information, which is provided by your browser:

  • your server's IP address (a number which is unique to the machine through which you are connected to the Internet) or your personal IP address
  • the type of browser and operating system you are using
  • the domain name of the referring site (e.g. the previous Site that you visited).

This information does not personally identify you. We analyse this non-personal information for certain trends and statistics, such as which parts of the website users are visiting, which features or services are most popular and to measure the effectiveness of advertising. We do not disclose information about individuals except for the reasons set out above.

Disclosure of Information to Third Parties

Our website may contain links to third party websites that are not operated or controlled by us. Please note that KINGA and its divisions are not responsible for the privacy or security practices of those third party websites and the sites are not covered by this Privacy Policy. Third party websites should have their own privacy and security policies and we encourage you to read them.

Note again that websites operated by KINGA are kingaradiator.co.nz and kinga.co.nz and all are covered by this Privacy Policy. All other websites should be regarded as third party websites.

Changes to our Policy

We may, at our discretion, update or revise this Policy from time to time. Any changes will take effect immediately once they are posted here, so we encourage you to periodically review this page for the latest information on privacy practices at KINGA and its divisions.

If you have any questions about our privacy policies or any other matter, please email: help@kinga.co.nz

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